Frequently Asked Questions About Muskoka Wharf

Q. What is Whole Ownership?

A. As a suite owner at the Residence at Muskoka Wharf, you have the deeded title to the suite the same way you do with your primary residence. If you choose to sell your suite you may do so through a real estate agent of your choice and you will reap the benefit of any equity that occurs during your ownership.

Q. Does my vacation suite come furnished?

A. Your suite comes completely furnished to the Gen 7 Residence at Muskoka Wharf standard including the artwork on the walls and all kitchen appliances, cutlery, glassware and china.

Q. What happens when the furniture needs to be replaced?

A. 5.5% of the monthly income you generate on the Resort Rental Program is withheld by the Rental Program Manager and invested in guaranteed investment certificates. This reserve fund is called the Furniture, Fixtures and Equipment Fund.

Q. What happens when the suite needs maintenance?

A. The Condominium corporation formed by all (106) suite owners at the Residence at Muskoka Wharf will contribute monthly to a reserve fund for ongoing maintenance & future capital expenditures through their monthly common expense fees. The maintenance personnel at the Resort will make all necessary repairs to the suites and will invoice your Condominium Corporation for the work.

Q. Who owns the hotel and who manages it?

A. The Muskoka Wharf Corporation is owned by the hotel operation and has contracted Residence at Muskoka Wharf to manage it for therm. The (106) accommodatio0n suites will be owned by individual purchasers that will form a condominium corporation. The condominium corporation will be managed by a professional property management firm.

Q. How often is my vacation home cleaned by the resort?

A. The resort`s housekeeping staff will clean your unit each day it is occupied by a hotel guest. When you are using your suite during your private periods, your suite will be cleaned prior to your arrival and after you depart for a set rental preparation fee. If you wish, you can arrange additional housekeeping services at an additional fee. Once annually, the resort`s housekeeping staff will undertake a "deep clean " of your suite at the expense of the suite owner.

Q. Can I bring my pets to the Resort?

A. Pets are allowed at the resort. Agreement can be made to have your pet boarded at a local kennel. There is $100 cleaning fee for pets.

Q. Is smoking allowed?

A. Smoking is prohibited everywhere in the hotel including all accommodation suites, meeting rooms and common areas. Smoking will be permitted in a designed area outside of the hotel.

Q. Is my suite protected by Tarion?

A. The Tarion Warranty Corporation does not extend to commercial hotel condominium suites. However, the Muskoka Wharf Corporation provides a comprehensive warranty program similar to the Tarion Warranty Program. Details of this warranty program are highlighted in the Agreement of Purchase & Sale.

Q. Who pays for utilities, insurance and property taxes?

A. Your monthly common expense assessment pays for all your utilities including heat, light, power, cable TV and internet service. In addition, your monthly common expense assessment provides a blanket insurance policy that covers you and your condominium corporation for all perils. Property taxes are assessed individually to each suite owner.

Q. How does the rental pool work?

A. Each purchaser will be enrolled in the Rental Pool. All revenues generated by the (106) suite owners monthly are pooled and distributed proportionately on a square footage basis. If you have removed your suite during any given month for personal use, you will not receive rental pool distribution for the days your suite is off the rental program.

Q. Can I rent my suite out myself?

A. No, you must use services of the Rental Pool Manager to rent your suite. However, you may offer some or all of your private use periods to friends, family and business associates if you wish and they will be entitled to all of the same privileges and access to facilities as you are when your private periods. It will be important when receiving your private periods that you notify our Rental Pool Manager as to who will be residing in your suite.

Q. Once I have selected my personal use weeks, can I change them?

A. Yes, you may change your private periods at any time subject to hotel availability. If the hotel is 100% reserved, we may not be able to accommodate changes but we will make every attempt to do so. The hotel will have a designated Rental Pool representative to speak with on any Rental Pool matter.

Q. How often is the Rental Pool distributed?

A.The hotel will distribute your monthly Rental Pool income no later than the 20th day of the following month. (i.e: July revenue will be paid out by August 20th).

Q. Are there any costs when I use my suite personally?

A. Yes, there will be a modest rental preparation fee added to your house account upon your departure, for housekeeping service to make your unit again for the Rental Pool. Should you wish additional maid service during your private periods, this can be arranged at an additional fee.

Q. Does my family enjoy the daily continental breakfast service at no charge while we are using our suite on our private periods?

A. As a suite owner at the Residence at Muskoka Wharf, you enjoy the same privileges and hotel facilities as the paying hotel guest at no charge including the daily continental breakfast service. Purchase at our Lobby Bar or Pay-per-view television movies are additional and can be posted to your house account.

Q. Do I get rental income even if my unit is not rented on any given night?

A. You will receive your proportionate share of the rental income each month regardless of the number of nights your suite is rented.

Q. Will hotel guests be allowed to request specific suites?

A. Providing the hotel is not at full occupancy, guests may request a certain suite and we will accommodate that request in the interests of developing guest loyalty.

Q. What amenities does the hotel have?

A. The Residence at Muskoka Wharf will include corporate meeting rooms, indoors pool and whirlpool, fitness room, lobby, outdoor fire pit, daily newspaper, in-room internet services and daily complimentary continental breakfast.

Q. Can we exchange our suite for vacations at other resorts?

A. Yes, when you purchase your suite you are automatically enrolled with a quality exchange program that represents over 2000 vacation properties in 79 countries worldwide.

Q. Can I arrange a mortgage for the purchase of a suite?

A. Yes, we offer an excellent mortgage program through the Bank of Montreal.