Dealing with Customer Objections

Every sales person has to deal with them, but someone who is a master at sales knows the general rule that when it comes to customer objections, they shouldn’t be taken seriously until you’ve heard them three times. You always acknowledge the objection by explaining that you understand where it is coming from. But once you’ve acknowledged the objection you’re going to use your knowledge of the project in order to steer your prospects back in the right direction.

Toyota’s Customer Follow Up

My wife and I wanted an SUV, a Toyota Sequoia. Just like most buyers, we knew the model we wanted, we knew what options we wanted and we knew how much we wanted to pay, but, of course, I wanted to test-drive the car. So, I went into the Toyota dealership and I was very clear and concise about what I was looking for and what I wanted to pay. They told me that they didn’t have exactly what I was looking for, and even though they could not give me what I wanted that day, they did not let me leave without asking me to register.